Frequently Asked Questions
Everything you need to know about your Complete Care Medical Supply shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your supplies sooner.
What is your return policy for medical apparel and supplies?
We offer a 30-day return policy for most items. Products must be in their original, unopened packaging and in resaleable condition to qualify for a full refund.
Do you accept insurance for online purchases?
Currently, we operate as a direct-to-consumer retailer and do not process insurance claims directly. However, we provide detailed invoices that you can submit to your provider for potential reimbursement.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are your products covered by a warranty?
Many of our durable medical equipment items come with a manufacturer's warranty. Please refer to the specific product page or contact our support team for warranty details on individual items.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.